Guest Relations

A menu of activities and amenities at your fingertips.

Lawn Club Picnic

Celebrity Cruises has put together an exciting assortment of modern luxury experiences for an absolutely unforgettable cruise vacation. With impeccable service as a cornerstone of the cruise line, the team and crew are dedicated to making your voyage the vacation of a lifetime.

Should you have any special needs while aboard, including dietary and mobility requests, language and interpretation assistance, business services, or anything else that may come up, please feel free to contact any of our helpful crew.


Getting Oriented

SeaPass Cards

Serves as a boarding pass, stateroom key, and payment method


Stateroom Account

Settle your account at the end of the cruise with cash, traveler’s check, MasterCard, Visa, Discover, or American Express


Stateroom Telephone

Operator: Press the Guest Services button

Room to Room: Dial stateroom number (no charge)

Off-Ship Calls from Stateroom: $7.95/min. worldwide (No toll-free numbers or prepaid cards)

US, Canada & Caribbean: 1 + area code + number

All Other Countries: 011 + country code + city code + number

Incoming Off-Ship Calls to Your Stateroom: $7.95/min. available 24 hours/day via Celebrity’s Satellite Service

US Callers: 1 + 877 + 266-1020 + stateroom number

Callers in All Other Countries: 1 + 732 + 335-3296 + stateroom number

Wake-up Call: Press BUTTON NAME, then follow instructions

Voicemail: Flashing red light; to retrieve messages, pick up and follow instructions


Dress Codes

Evening Chic Ladies: Cocktail dress, skirt, pants, designer jeans, elegant top

Evening Chic Men: Pants, designer jeans, long-sleeve shirt, button-down shirt, sweater, sport coat/blazer optional

Smart Casual Ladies: Skirt, pants, jeans, casual top

Smart Casual Men: Pants, jeans, long-sleeve sport shirt

Evening Theater Performances: Smart Casual or Evening Chic.

Main Dining Rooms & Specialty Dining Venues: As a courtesy to all guests, Celebrity Cruises fashioned a dress code appropriate to each venue and time of day. The chefs prepare some of the best meals at sea and they are better enjoyed without T-shirts, swimsuits, robes, tank tops, baseball caps, and pool wear. Swimwear and bare feet are appropriate for the pool areas only. Celebrity Cruises reserves the evening hours for casual and smart attires—shorts and flip-flops are perfect for the day.


2 ATMs

Near the Guest Relations desk and inside Fortunes Casino


Lost & Found

Located at the Guest Relations desk


Alcohol & Smoking

Alcohol Age Restrictions

Must be age 21 or over to possess and/or drink alcoholic beverages on board and at cruise line private destinations


Bringing Alcohol Aboard

Local spirits make great souvenirs—the staff will collect alcoholic purchases on the gangway and deliver to your stateroom on the last day of the cruise


Smoking Policy

Celebrity ships are non-smoking except in designated areas

Must be age 18 or older to purchase, possess, or use tobacco on board

Under no circumstances should you throw smoking materials overboard, even if you are certain they are extinguished

Smoking Areas: Deck 5—Aft—Port Side and Deck 15—Aft—Starboard Side
Violations result in a $250 cleaning fee charged to the guest’s stateroom account


Healthy & Safety

Muster Stations

Indicated on your SeaPass card and inside your stateroom door

Familiarize yourself with the route to your Muster Station

Once there, you will be guided to a lifeboat, if necessary


Lifeboat Drills

Learn the emergency procedures and locations of your Muster Station and Lifeboat Station


Children’s Wristbands

Indicates Muster Station ID; required on children ages 3 to 11 for the duration of the cruise


Children in Care of Celebrity Cruises

If your child(ren) is in a Youth Program during an emergency, staff will escort your child(ren) directly to your Muster Station

Stand at the front of your Muster Station and await their arrival

Do not go to the Fun Factory or search the ship


Life Jackets

Make sure your stateroom contains one life jacket per adult

Life jackets are stored under the bed

If traveling with children, ask your Stateroom Attendant for child/infant life jackets, or additional adult life jackets, if necessary

Do not remove life jackets from stateroom, except during lifeboat drills or emergency


Ship Emergencies

The ship’s horn will sound 7 short blasts followed by a long blast

If in your stateroom, put on warm clothing and a life jacket, gather any medication, and proceed to designated Muster Station

If primary exit route is blocked, use the alternate route

From all other locations, proceed directly to your Muster Station where a life jacket will be provided


Handwashing & Wellness

Wash hands frequently

Use soap and hot water for at least 20 seconds, especially after the restroom, or before eating or handling food

Thorough, frequent handwashing is the best way to prevent contagious illnesses like gastrointestinal viruses, colds, and flu


Onboard Medical Services

Medical Center on Deck 2

Emergencies: From any phone on ship, press EMERGENCY or dial 911

Non-emergencies: Doctor available during office hours

Check the Celebrity Cruises app or Celebrity Today for hours

All medical services are subject to customary fees

Becoming Ill During Cruise: You must notify the ship’s medical staff immediately if you or someone you know of has symptoms of gastrointestinal illness

Illness Prior To Cruise: You must notify the ship’s medical staff as soon as you board if you or someone you know of had symptoms of gastrointestinal illness

Immediate notification is critical

Failure to immediately report greatly increases likelihood it will spread, and is a violation of the Guest Conduct Policy


Safety For Celebrity Launches

Launch boats take guests ashore when ship can’t dock at port

Use caution when boarding or exiting a launch boat

Use the handrails

Take extra care when stepping between the ship and launch boat

Avoid placing your hands on the upper sides of the launch boat

Guests with physical challenges, including in wheelchairs, may be limited or prohibited from boarding a launch boat due to local weather or sea conditions


Hammock Safety

No more than 2 people or 330 pounds per hammock

If your children are there, you should be too

Climb into the hammock, not onto the structure

Sit? Yes. Recline? Yes. Stand? No.

If the hammock is rocking, stop before getting out


Embassies & Consulates

Visit Guest Relations for assistance and a detailed listing

Also available in guest daily program and on company’s website

www.celebritycruises.com/safety-and-security

www.celebritycruises.com/company/customer-support/help-and-faqs/during-your-cruise/all-during-your-cruise-faqs#safetyandsecurity


Policies

Reporting Injuries & Unsafe Behavior

Safety and security is everyone’s responsibility

Should you become aware of someone being injured, or of unsafe or possibly illegal behavior, immediately dial 911 on any ship phone, or call or go to Guest Relations


Prohibited Behavior

Reserving pool, deck, or theater chairs

Topless sunbathing, except on select itineraries in designated areas

Loud music

Surfboards in the pool areas

Diving in any pools

Roller blades, roller skates, skateboards, scooters, bicycles, and similar items

Wheeled mobility aids related to special needs are allowed and must be approved by ship’s medical staff.


Abusive Behavior

Verbally abusive or offensive language directed toward anyone is not permitted

Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake or false identification, underage drinking, providing alcohol to those under age 21, possession of illegal substances or items, or any other illegal or offensive conduct is not permitted


Fire Safety

Do not leave towels, clothes, or personal items on veranda; use clothesline in shower for wet items

Under no circumstances should you throw smoking materials overboard, including cigarettes, even if you are certain they are extinguished ( a match, cigarette, or cigar butt can blow back on deck and create a fire hazard)

Ensure all matches, cigarettes, and cigars are completely extinguished

Keep your stateroom veranda doors closed at all times

Do not move furniture from your stateroom to the veranda

Never use candles on board

Unplug all personal appliances before leaving your stateroom

No items that generate heat or open flames i.e. heating pads, irons, hotplates, candles, incense. EXCEPTIONS: Curling irons, hair straighteners, matches, and normal lighters

No torch lighters or novelty lighters that look like guns


Crew Interactions

Crew members are prohibited from physical relationships with guests

Crew members don’t socialize with guests beyond professional duties

Crew members should not be in staterooms except for shipboard duties

Guests are expected to respect these policies

Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors


Prohibited Items

Weapons

Illegal drugs

Anything that might interfere with the safe operation of the ship or a safe environment for guests and crew


Illegal Drug Policy

No illegal drugs or substances are allowed on board


Weapons Policy

No weapons, explosives, or other items that present a risk of harm to persons or property are permitted on board


Traveling Internationally

Travel with others, stay in well-populated tourist areas, and remain aware of your surroundings at all times

Celebrity Cruises’ security team is trained to involve proper agencies should a situation require law enforcement

All crimes are reported to law enforcement officials, and Celebrity Cruises fully supports their investigations


Government Reporting Requirements

Cruise lines are legally required to report onboard felonies and missing US nationals

Incidents must be reported to the FBI by phone ASAP, to the US Department of Homeland Security electronically, and to the USCG in writing

Applies while this ship is in US waters, on the high seas, or in foreign waters if the victim or perpetrator is a US national

The FBI, as well as other nations, may also assert jurisdiction


Consequences

Failure to act in accordance with this policy may result in:

Intervention by security, other management personnel, or law enforcement

Removal of certain onboard privileges, being detained, quarantined, or confined in a stateroom or holding cell

Confiscation of illegal, contraband, or prohibited items (subject to release to law enforcement authorities)

Denial of boarding on the current or any future Celebrity Cruises voyage

Reporting to government and law enforcement authorities

Removal from ship at next port of call (guest is responsible for the cost of accommodations and transportation home)


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